List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Develop and maintain knowledge of flooring products and services | 1.1 | Current information on a range of floor covering products and services is actively and regularly researched from authoritative sources |
1.2 | Characteristics of floor covering products and services are identified and understood using available product and service documentation |
1.3 | Information on floor covering products and services is accurately documented and maintained in a format consistent with organisational requirements |
1.4 | Acquired knowledge is applied to improve quality within personal work areas |
2 | Identify customer needs | 2.1 | Customers are questioned in detail and listened to actively to determine product/service requirements |
2.2 | Customer flooring needs are agreed with the customer |
2.3 | Technical/specialist advice is offered to the customer where such advice is considered beneficial to the closing of the sale and customer understanding and decision making |
2.4 | Customer's financial limitations and expectations for flooring product purchase are established |
3 | Recommend flooring products and services | 3.1 | Recommendations on floor covering products and services are in line with organisational requirements |
3.2 | Recommendations emphasise floor covering product and service issues relevant to client needs |
3.3 | Advantages of dealing with the enterprise are promoted |
3.4 | Evidence in support of recommendations is verifiable and presented in a suitable format |
3.5 | Impact of activities is estimated from verifiable customer feedback sources |
Provision of accurate advice to customers on timber, laminate, resilient, carpet and other textile floor covering types, including their characterises, suitability for the customer needs, maintenance and installation techniques
Collect, organise and understand information related to customer requests, product definition, work orders, basic plans and safety procedures
Communicate ideas and information to convince customers of the appropriateness of particular products to their needs
Plan and organise activities to interest customers and to ensure the product is viewed in a favourable way
Work with others and in a team by recognising dependencies and using cooperative approaches to promote the image of the enterprise and product range
Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements
Apply analytical techniques to correctly match customer needs with flooring products and services
Use workplace technology related to providing advice to customers, including tools, materials, calculators and measuring devices
The type, characteristics, uses and limitation of :
timber and laminate floor coverings products and services
resilient floor coverings products and services
carpet and other textile floor coverings products and services
Workplace safety systems related to floor coverings and their installation
Work flow in relation to seeking information from customers and providing advice
Enterprise pricing policies
Enterprise protocols associated with customer service and sales
Assessors must:
hold training and assessment competencies as determined by the National Skills Standards Council (NSSC) or its successors
have vocational competency in the furnishing industry at least to the level being assessed with broad industry knowledge and experience, usually combined with a relevant industry qualification
be familiar with the current skills and knowledge used and have relevant, current experience in the furnishing industry.
Assessment methods must confirm consistency of performance over time rather than a single assessment event and in a range of workplace relevant contexts.
Assessment must be by observation of relevant tasks with questioning on underpinning knowledge and, where applicable, multimedia evidence, supervisor’s reports, projects and work samples.
Assessment is to be conducted on single units of competency or in conjunction with other related units of competency. Foundation skills are integral to competent performance in the unit and should not be assessed separately.
Assessment must occur on the job or in a workplace simulated facility with relevant process, equipment, materials, work instructions and deadlines.
Access is required to relevant customers.